Sales Associate

Join Gusto, a company dedicated to solving problems for small businesses. As a Sales Associate, you will help small business customers choose Gusto as their payroll platform, guide them through the onboarding process, and demonstrate exceptional customer empathy. You will manage high volume inbound calls, chats, and emails, maintain accurate records in Salesforce, and participate in community and career development opportunities. Benefits include gender-affirming care, family support, mental health resources, and more.

• Gérer un volume d'appels entrants élevé et maintenir des dossiers précis dans Salesforce.
• Aider les clients à sélectionner Gusto comme plateforme de paie et les guider à travers le processus d'intégration.
• Exercer et affiner les compétences en vente de solutions pour les petites entreprises.
• Open to New Grads: No sales background needed. We welcome candidates who are early in their career or looking to build a long-term path in sales
• Customer-First Mindset: A commitment to customer empathy and ethical business practices
• Sales Experience: 1+ year in a high volume sales or customer service environment where you were cross selling, up selling, or maintaining a quota or KPIs is a nice to have, not a requirement
• Drive to Excel: Passion to achieve goals and improve your craft
• Strong Communicator: Excellent communication skills both via phone and email/chat
• AI: Proven, day-to-day experience integrating AI into how you work — across writing, research, prep, and summarization as a core part of your workflow, with a track record of giving clear, useful feedback that helps improve your tools and processes
• Adaptable & Driven: Motivated by challenge and adaptable to change