Internal Events Manager

Join Lantern, a specialty care platform that connects people with top specialists for surgery, cancer care, and more. As the Internal Events Manager, you will oversee the planning and execution of over 200 open enrollment benefit fairs annually, manage internal corporate events, and support the annual client conference. You will work closely with cross-functional teams to ensure a high-quality member experience and drive continuous process improvement.

• Own the end-to-end planning and execution of 200+ open enrollment benefit fairs annually, including logistics coordination, vendor management, staffing, and on-site support.
• Build, maintain, and continuously improve scalable systems for the OE benefit fairs program- from swag shipments and ensuring events are fully staffed to post-event reporting and learnings capture.
• Serve as the primary cross-functional partner across Client Success, Member Marketing, and Growth Marketing Events to ensure each benefit fair meets client expectations and delivers consistent, high-quality member experience.
• You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins
• Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear
• You thrive in a Team Environment. Collaboration is key in innovation and creating change
• You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change
• INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with
• You have the GRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas
• These pillars of LIGHT are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this LIGHT, individuals can find their way to the best care, resources, and support they need to get back to life
• The right person thrives in structured complexity- they build systems, follow through on every detail, and collaborate naturally across teams with competing priorities
• If you’re someone who finds deep satisfaction in logistics done right, and understands that at this volume, the process IS the product then this is the role for you
• 3+ years of experience managing high-volume or complex events programs, with demonstrated ability to run multiple event formats simultaneously without sacrificing quality
• Proficiency in project management tools, preferably <Monday.com>; familiarity with HubSpot and Salesforce is a plus
• Comfortably analyzing event performance data and translating results into actionable improvements
• Balance high-volume execution with strategic thinking, spotting patterns, proposing improvements, and escalating risks before they become problems
• Willingness to travel and work flexible hours, especially during peak OE season
• Strong cross-functional collaborator with the ability to manage competing stakeholder priorities across multiple internal teams
• Bring a creative eye to VIP activations, proposing ideas that leave an impression
• Bring ownership mentality to the OE benefits fair program, knowing the details cold, catching problems early, and closing loops without being asked
• Exceptional attention to detail and a process-first mindset; you think in checklists, timelines, and contingency plans
• Proven experience planning and executing internal corporate events including venue sourcing, logistics, and on-site execution
• Always maintain a customer service mindset, understanding that each benefit fair is a direct touchpoint with our members and a reflection of both Lantern and our clients’ brand
• Ability to thrive in a fast-paced, high-volume environment with shifting priorities and tight deadlines
• Build and refine systems that make 200+ events feel manageable- documentation, templates, ROI tracking, and processes that scale without losing quality
• Navigate cross-functional complexity with ease, building trust with Client Success, Member Marketing, and Growth Marketing stakeholders who all have a stake in program outcomes
• Experience in employer healthcare, employee benefits, or HR tech
• Experience working directly with client success or account management teams in a B2B environment
• Background building scalable multi-event programs from the ground up
• Experience hiring 3rd party contracted staff to work events