Operations Data Analyst

Join our team as an Operations Data Analyst for the Outbound Program. In this role, you will support the day-to-day data and reporting needs of the outbound Care Advocate team. You will compile, organize, and analyze operational data to help leadership and the team understand performance, identify trends, and make informed decisions. You will also assist in building and maintaining the reporting infrastructure and data tracking processes for the outbound program. This is a great opportunity for someone who is detail-oriented, eager to learn, and excited to contribute to a fast-paced, growing operation.

• Collect, organize, and analyze operational data to support the outbound Care Advocate team and help leadership understand performance.
• Build and maintain dashboards and reports that track key outbound program metrics, ensuring data accuracy and consistency.
• Work closely with the leadership team to align reporting with program goals, respond to data requests, and support special projects.
• You use LOGIC in your decision making and understand that progress is critical to making change
• INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you
• You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins
• You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with
• Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear
• You thrive in a Team Environment. Collaboration is key in innovation and creating change
• You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change
• You have the GRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas
• This role is a great fit for someone who is detail-oriented, eager to learn, and excited to contribute to a fast paced, growing operation
• Ability to manage multiple reporting tasks and deadlines in a fast-paced environment
• Eagerness to learn, grow, and take on increasing responsibility over time
• 2–3 years of experience in a data, reporting, or operations support role required; contact center or healthcare experience a plus
• Ability to work independently and collaboratively within a small, cross functional team
• Clear written and verbal communication skills with the ability to present data findings to non-technical audiences
• Knowledge of healthcare, insurance, or contact center operations a plus
• Strong attention to detail with a commitment to data accuracy and consistency
• Bachelor’s degree in Business, Data Analytics, Statistics, Healthcare Administration, or a related field preferred; equivalent experience considered
• Proficiency in Microsoft Excel or Google Sheets, including pivot tables, formulas, and data visualization
• Exposure to or experience working with AI tools, automation platforms, or emerging analytics technologies a plus
• Experience with or exposure to CRM systems, reporting dashboards, or BI tools (e.g., Tableau, Power BI) preferred
• Be naturally detail-oriented and take pride in accurate, clean, well-organized data
• Be comfortable working with large data sets and eager to develop their analytical skills in a real-world environment
• Communicate findings clearly – able to turn numbers into a story that non technical teammates can act on
• Be excited to help establish and continuously improve reporting processes
• Be proactive and self-directed, taking ownership of recurring reports and flagging issues without being asked
• Bring curiosity and a continuous improvement mindset to every dataset they touch