Provider Success Manager

Join our team as a Provider Success Manager, where you'll be the primary relationship owner and operational liaison for our valued provider network partners. In this role, you'll drive provider satisfaction, retention, and performance through seamless collaboration, issue resolution, and strategic alignment with our organizational goals. You'll build strong partnerships with providers, oversee onboarding, resolve day-to-day issues, and develop strategies to enhance provider satisfaction and performance. This position offers a range of benefits, including paid vacation, health insurance, and a retirement savings plan.

• Act as the main point of contact for provider clinical and administrative teams, building strong, long-term relationships through regular check-ins and on-site visits.
• Oversee onboarding and ensure a seamless transition into ongoing partnership, resolving day-to-day issues quickly and efficiently by partnering cross-functionally.
• Develop strategies to enhance provider satisfaction, retention, and performance, identifying opportunities to improve utilization, streamline operations, and grow revenue.
• Ability to thrive in a matrixed organizational structure
• Urgency & Energy: Responds quickly to business needs, thriving in fast-paced environments while infusing engagement with high energy and a positive outlook
• Resourceful & Tenacious: Persistently pursues success with a creative and resilient mindset, turning challenges into opportunities
• Excellent verbal and written communication skills
• Ability to work in fast-paced, start-up like environment
• Motivated team player with a positive collaborative attitude
• You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins
• Relationship Builder: Fosters meaningful connections with others through curiosity, active listening, and insightful questioning
• You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change
• Bachelor’s degree required
• Strong leadership and influence management skills, ability to motivate team members to support client portfolios
• Proactive & Demonstrate GRIT: Continuously seeks improvement, embraces feedback, and demonstrates perseverance in achieving goals
• Experience interacting directly with surgeons specifically, and additionally with key executives within the organizational structure of our provider agreements
• Ability to engage interpersonally with all levels within an organization, including C-suite
• Sales Technology & CRM Proficiency: Skilled in using sales tools to manage relationships, track performance, and drive network growth
• Service-Oriented: Demonstrates a generous, go-above-and-beyond approach in interactions with colleagues and stakeholders
• Process-driven and strong analytical skills and insights
• INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with
• You have the GRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas
• Direct experience handling portfolios consisting of multiple physician practices, Ambulatory Surgery Centers and Hospitals of differing sized and demographics
• Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear
• Now, you're eager to leverage your detail-oriented and highly organized skill set to tackle new challenges in a dynamic, fast-paced environment with significant growth potential
• You thrive in a Team Environment. Collaboration is key in innovation and creating change
• 5+ years of job-related experience in a client (provider) relationship development role