Strategy & Operations Senior Lead (Client Success)

Join Lantern, a leading mental health technology company, as a Strategy & Operations Senior Lead. In this role, you will support the President and the broader go-to-market function, including Employer Sales, Employer Client Success, Marketing, Clinical, and Partnerships. You will be responsible for commercial strategy, planning, insights, process, tools, and data. You will work closely with the Client Success leadership team to address their strategic and operational needs, establish growth targets, monitor performance metrics, and manage the upsell and renewals pipeline. This is a high-impact role that directly drives successful client launches, client retention, and client expansion.

• Partner with Client Success leadership to enhance team effectiveness through annual planning, performance metrics, and operational needs.
• Spearhead capacity modeling, account assignments, quota setting, and the development of processes to support scaling efforts.
• Establish OKRs and KPIs for the Client Success team, monitor and report on them regularly, and ensure access to metrics for action.
• Supreme organization, coupled with persistence to keep following up until things are done and proactively communicate progress
• Strategic thinking and ability to articulate long-term value creation, not just operational discipline
• Gritty, hard working, and able to operate in a dynamic, high-growth environment
• 5+ years of relevant professional experience
• Deep analytical skills with high attention to detail
• Excellent problem-solving skills and structured thinking when the problem at hand is ambiguous
• You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change
• 3+ years Investment banking or management consulting background
• INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with
• Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear
• Demonstrated ability to leverage AI to streamline and improve workflows
• Demonstrated experience in business operations or Client Success
• You thrive in a Team Environment. Collaboration is key in innovation and creating change
• You have the GRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas
• You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins
• Experience in healthcare or employer benefits