Application Support Engineer (Blueflame AI)

Join Blueflame AI, a leading company in AI technology for the investment management and dealmaking industry. As an Application Support Engineer, you will play a critical role in resolving complex technical issues, providing advanced support to clients, and collaborating with engineering to enhance our products and services. You will have the opportunity to work with cutting-edge products and make a significant impact on our clients' success.

• Investigate and resolve complex technical issues escalated from customer success teams, analyze platform logs, and troubleshoot advanced technical challenges.
• Document issues and resolutions, contributing to the knowledge base for continuous improvement, and work directly with Engineering to identify, report, and resolve product bugs.
• Collaborate with Product teams to enhance the knowledge base and inform the product roadmap based on support insights.
• Experience with ticketing systems, especially Jira
• Experience with Elasticsearch or similar log management tools
• Strong problem-solving skills; able to work independently and collaboratively
• Preferred Experience in the financial technology or investment management industry
• Familiarity with APIs and integration with other platforms
• Bachelor’s degree in Computer Science, Information Technology, or a related field
• Proficiency in Python and experience with AWS-based applications
• Excellent communication and interpersonal abilities
• 3-5 years of experience in a technical support or engineering role, preferably at the Tier 3 level
• Administrative experience with Microsoft products (SharePoint, O365, OneNote), including managing permissions and troubleshooting syncing and integration issues