Customer Success Manager (Grata)

Join Grata, a dynamic and innovative company, as a Customer Success Manager. In this role, you will take ownership of driving growth within our Strategic Accounts, proactively interacting with senior stakeholders and building rapport to drive end-users towards our services. You will be responsible for strategic account planning, onboarding, enablement, multi-threaded user management, and collaborating with internal teams to ensure the ongoing successful delivery of services and solutions. This position offers a competitive salary, extensive benefits, and opportunities for professional growth and development.

• Proactively interact with senior stakeholders to build rapport and credibility, driving end-users towards our services.
• Grow revenue by maximizing account retention through increased product adoptions, cross-sales of new product modules, and strong user counts.
• Serve as the primary point of contact for customers to resolve questions, perform periodic customer success reviews, and expand Grata use throughout the account.
• Demonstrable success identifying and forecasting risk as well as growth opportunities within your book of business
• Ability to work in a feedback driven environment, share ideas, seek opportunities for improvement and contribute to the growth of others
• Experience developing and delivering value added communications including ROI through executive business reviews, check in calls, regular touch points with key decision makers, etc
• Proven proficiency engaging directly with customers and working independently
• You have 3-5 years of experience in a customer-facing role, with demonstrable success managing relationships at strategic level accounts and customers across different product lines
• Well-organized, with a high attention to detail, you are a resourceful problem solver and can manage multiple simultaneous work streams
• Successful candidates will be: innovative, persuasive, creative and have a genuine curiosity in their clients’ business. They will be goal and results-oriented, optimistic and smart, with a value added mindset, a proactive approach to the role and the ability to adapt to change and of course, nice
• Demonstrated track record of meeting and exceeding performance targets
• Self-starter, who can develop strategies, establish and organize daily activities to execute those strategies working as a fully independent contributor