Customer Success Engineer

Join Burq as a Customer Success Engineer, where you will own the technical and commercial health of our enterprise accounts. You will be the trusted point of contact for customers' engineering and operations teams, troubleshooting issues, guiding API integrations, and driving adoption and revenue expansion. This is a technical role that requires proficiency in SQL, a strong commercial instinct, and experience in logistics or supply chain.

• Own the technical and commercial health of Burq’s most important customers, particularly enterprise accounts.
• Debug customer issues independently, tracing API and webhook failures, reading logs, and resolving integration problems without escalating to engineering.
• Build and maintain your own dashboards and reports, writing SQL to monitor account health, surface usage trends, and quantify the value Burq delivers.
• Organized and self-directed — able to manage a book of demanding enterprise accounts with minimal oversight in a fast-moving startup
• Proficient in SQL — you can query data directly and build your own dashboards and reports rather than waiting on a data team
• Strong commercial instinct — you can own retention and renewals, spot expansion opportunities, and navigate a multi-stakeholder enterprise account
• Experience in logistics, supply chain, transportation, delivery, or an adjacent industry. This is not a role we’ll teach the domain to — you already understand how delivery and fulfillment work
• Excellent at translating technical detail into business value — you speak both API and P&L, and can move fluidly between a customer’s engineers and their executives
• 3–6 years in a technical, customer-facing post-sales role — Customer Success Engineer, Technical Account Manager, Implementation Engineer, Support Engineer, or a CSM role with a strong technical component
• Comfortable debugging integrations independently — you can read API documentation and logs, trace a webhook or REST API failure, and resolve it without leaning on engineering. Light scripting (Python, JavaScript, or similar) is a plus
• Experience with parcel, last-mile, or multi-carrier delivery environments
• Familiarity with TMS, OMS, and WMS platforms and how they connect across an enterprise tech stack
• Hands-on experience with BI / dashboarding tools (Looker, Metabase, Tableau, or similar)
• Familiarity with carrier APIs, label generation, tracking event streams, or EDI
• Background in marketplace, on-demand, or gig-economy platforms