Senior Product Manager (Operations)

Join SoFi, a rapidly growing financial institution on a mission to help members achieve financial success. As a Senior Product Manager, Operations, you will be responsible for the vision, strategy, and delivery of operations and support platform capabilities. You will work closely with various teams to identify high-impact opportunities, define priorities, and deliver scalable solutions. This role offers generous benefits, including vacation, parental leave, retirement planning, health insurance, and tuition reimbursement.

• Créer et articuler une vision produit claire, une stratégie et une feuille de route pour votre domaine de produit, alignées sur les objectifs commerciaux plus larges de SoFi.
• Comprendre en profondeur les parcours de support des membres, les flux de travail des agents et les points de douleur des opérations pour identifier les opportunités d'amélioration.
• Collaborer étroitement avec l'ingénierie, le design et la recherche sur l'expérience utilisateur tout au long du cycle de vie du produit, de la découverte et du développement du concept à l'exécution et à la livraison de haute qualité.
• Excellent written and verbal communication skills, including the ability to simplify complexity for diverse audiences
• High attention to detail and strong analytical thinking
• Strong product judgment and a proactive, results-oriented mindset
• Bachelor’s degree or higher, ideally in a technical, finance, or quantitative field
• Strong collaboration skills and the ability to work effectively with engineering, operations, design, and business stakeholders
• Experience working on internal tools, workflow systems, case management, support platforms, or process automation
• Proven ability to lead cross-functional product initiatives in fast-paced, complex environments
• Customer-first and operator-minded approach, with the ability to translate user pain points into scalable product solutions
• 6+ years of product management experience
• Ability to understand complex user scenarios, business processes, and technical concepts well enough to make informed product decisions
• Experience working on self-service, customer support, agent tooling products, or omnichannel service experiences (chat, voice, in-app support)
• Experience in fintech, financial services, or other highly regulated industries