Senior Technical Account Manager (Federal, Spanish Speaker)

Join Altana, a cutting-edge software company, as a Senior Technical Account Manager. In this role, you will lead the delivery and adoption of a large-scale software solution with the Mexican government. You will act as the strategic owner for driving mission impact, ensuring technical delivery, and building lasting client partnerships. You will also assist customers with in-depth analysis to optimize their experience and results, lead customer touchpoints, and coordinate with our implementation engineering team. This position requires native-level Spanish fluency and 5+ years of account management, delivery, or consulting experience.

• Act as the strategic owner for driving mission impact, ensuring technical delivery, and building lasting client partnerships.
• Drive the onboarding and adoption process for new users, making sure they harness the full potential of Altana's offerings.
• Lead customer touchpoints and production of deliverables ensuring that customers are able to contextualize Altana's value relative to their mission.
• The right candidate thrives at the intersection of public sector mission needs and cutting-edge software, can earn trust with senior government stakeholders, and knows how to mobilize cross-functional teams to deliver results at scale
• You are willing to learn the fundamental concepts of data fusion and machine learning and can effectively communicate our product's value to both technical and commercial audiences
• 5+ years of account management, delivery, or consulting experience — ideally with a complex data platform and Spanish-speaking public sector or enterprise customers
• Native-level Spanish fluency (Required)
• You have a strong understanding of SaaS financial metrics, allowing you to make data-informed decisions
• Your ability to establish positive relationships and influence others is a key asset, complemented by excellent communication and interpersonal skills, balancing approachability with persistence
• You are a business builder with the drive to establish Altana in a new geography, acting as a foundational piece for Altana’s Mexico business
• You're open to feedback and thrive on cross-functional collaboration to drive continuous improvements
• You can demonstrate a history of successfully expanding accounts year over year