Director of Revenue Operations

Join SugarAI, a leading AI-driven CRM company, as the Director of Revenue Operations. In this role, you will lead critical functions across Sales Operations, Client Success Operations, and Deal Desk. You will manage a high-impact team and serve as a strategic operator focused on building the processes, systems, and governance required to scale a high-performing go-to-market organization. You will partner closely with various cross-functional leaders to improve execution, drive consistency, and enable data-driven decision-making across the full customer lifecycle.

• Lead core Revenue Operations functions across Sales Operations, Client Success Operations, and Deal Desk, managing a high-impact team.
• Partner with the VP, Revenue Operations to translate company strategy into scalable operational plans and team execution, building a culture of accountability and continuous improvement.
• Identify manual, inconsistent, and low-value workflows across Sales Ops, CS Ops, and Deal Desk, and implement automation to improve efficiency, accuracy, compliance, and user experience.
• High attention to detail with the ability to manage multiple priorities in a fast-paced, evolving environment
• Proven success standardizing and automating tools, workflows, and business processes in a SaaS environment
• Strong analytical skills, with proficiency in Excel, SQL, or similar data tools
• Strong experience improving CRM, revenue systems, and operational processes to drive scale, consistency, and productivity
• Exceptional cross-functional communication, stakeholder management, and change leadership skills
• Proven experience leading and developing high-performing operations teams across multiple functional areas
• Experience building dashboards, KPIs, reporting frameworks, and executive insights
• Demonstrated success supporting sales process optimization, forecasting, territory design, customer lifecycle operations, and commercial governance
• 7+ years of experience in Revenue Operations, Sales Operations, Client Success Operations, Deal Desk, or related go-to-market operations roles, with 2+ years in a leadership role
• Experience in a mid-size SaaS company supporting a scaling go-to-market organization
• Experience owning or supporting Sales Ops, CS Ops, and Deal Desk under a unified Revenue Operations model
• Experience with channel and partner business models, reseller operations, or partner revenue management
• Background in BI and data visualization tools such as Tableau, Power BI, or Looker
• Expertise in CRM administration, workflow automation, and enablement or productivity technologies
• Familiarity with compensation planning, pricing governance, discount controls, and revenue performance management
• Hands-on experience with territory modeling, quota operations, capacity planning, and segmentation frameworks
• We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for