Revenue Operations Director

Join SugarAI as the Director of Revenue Operations, where you will lead critical functions across Sales Operations, Client Success Operations, and Deal Desk. You will manage a high-impact team and focus on building processes, systems, and governance to scale a high-performing go-to-market organization. This role requires proven experience in leading multi-functional operations teams, simplifying complex environments, and implementing scalable systems and processes in a growing SaaS company.

• Lead core Revenue Operations functions across Sales Operations, Client Success Operations, and Deal Desk, managing a high-impact team.
• Partner with the VP, Revenue Operations to translate company strategy into scalable operational plans and team execution, building a culture of accountability and continuous improvement.
• Identify manual, inconsistent, and low-value workflows across Sales Ops, CS Ops, and Deal Desk, and implement automation to improve efficiency, accuracy, compliance, and user experience.
• 7+ years of experience in Revenue Operations, Sales Operations, Client Success Operations, Deal Desk, or related go-to-market operations roles, with 2+ years in a leadership role
• Proven experience leading and developing high-performing operations teams across multiple functional areas
• Exceptional cross-functional communication, stakeholder management, and change leadership skills
• Strong experience improving CRM, revenue systems, and operational processes to drive scale, consistency, and productivity
• High attention to detail with the ability to manage multiple priorities in a fast-paced, evolving environment
• Experience building dashboards, KPIs, reporting frameworks, and executive insights
• Strong analytical skills, with proficiency in Excel, SQL, or similar data tools
• Demonstrated success supporting sales process optimization, forecasting, territory design, customer lifecycle operations, and commercial governance
• Proven success standardizing and automating tools, workflows, and business processes in a SaaS environment
• Experience in a mid-size SaaS company supporting a scaling go-to-market organization
• Experience owning or supporting Sales Ops, CS Ops, and Deal Desk under a unified Revenue Operations model
• Experience with channel and partner business models, reseller operations, or partner revenue management
• Background in BI and data visualization tools such as Tableau, Power BI, or Looker
• Hands-on experience with territory modeling, quota operations, capacity planning, and segmentation frameworks
• Expertise in CRM administration, workflow automation, and enablement or productivity technologies
• Familiarity with compensation planning, pricing governance, discount controls, and revenue performance management
• We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team