Senior Customer Success Engineer (API)

Join Duffel, a leading travel technology company, as a Senior Customer Success Engineer. In this role, you will provide expert technical support to our largest customers, help them optimize their use of our APIs, and collaborate with various teams across the company. You will also manage the implementation process for select customers, answer product questions, and champion product needs within Duffel. Enjoy flexible working, a paid sabbatical, generous holiday allowance, and more.

• Provide expert technical support to customers, addressing their questions and suggesting ways to use APIs.
• Collaborate with cross-functional teams to ensure a superior customer experience and manage the implementation process.
• Communicate proactively with strategic customers, keeping them engaged and maximizing the use of services.
• If you have a passion for helping customers and solving challenging technical problems then this may be the role for you
• Excellent communication skills with ability to express complex business and technology issues in a clear way
• Bachelor’s degree in Data Science, Business Analytics, Statistics, Computer Science, or a related technical field
• Track record of engaging effectively with customer staff of all career levels
• Operational mindset: you’re eager to build processes for yourself and the team to maximise productivity
• Experience integrating APIs, debugging integration issues, writing scripts and SQL queries
• A plus: Knowledge of travel technology - specifically airline and/or hotel distribution systems
• Strong analytical skills: you enjoy digging into data to find insights and drive decisions
• Ability to read (and ideally write) code in multiple programming languages
• Track record of expeditiously answering and solving product related questions
• Experience working in cross-functional teams and continuously delivering feedback to shape product roadmap and influence sales strategy
• 5+ years in tech support helping enterprise customers use a RESTful API product
• Able to handle diverse responsibilities and work independently to achieve desired results; have sound judgment and business acumen
• Eager to embrace the culture and objectives of a fast moving startup