Head of NORAM Technical Account Mangement

Join <Checkout.com> as the Head of NORAM Technical Account Management. In this strategic leadership role, you will drive the growth and success of our regional TAM team, ensuring our largest merchants thrive. You will be responsible for team scaling, strategic alignment, technical ownership, and driving operational excellence. This position requires deep payments expertise, leadership experience, technical acumen, and a forward-thinking approach to AI.

• Lead, coach, and aggressively scale a team of high-performing Technical Account Managers, driving regional recruitment and expansion efforts.
• Act as the technical equivalent and close partner to our commercially-minded Account Management leadership, ensuring unified strategies for merchant success.
• Act as an escalation point, assisting TAMs with troubleshooting complex merchant issues and API integrations, and champion a culture of utilizing AI tools to reduce manual operational load.