Manager, Merchant Insights (12m FTC)

Join as a Manager of Merchant Insights on a 12-month fixed-term contract. In this strategic role, you will lead the buyer insights program, analyze customer feedback, and inform product strategy. You will collaborate with various teams across the organization and turn insights into actionable recommendations. The ideal candidate will have experience in research and insights, strong analytical skills, and a commercial mindset. - Lead and manage the buyer insights program, developing research that helps the business better understand merchant needs, behaviors, perceptions, and future priorities. - Own customer listening programs, including the company-wide NPS program, event feedback, and other feedback channels, to identify trends, opportunities, and areas for improvement. - Analyze customer feedback and research to uncover themes that help inform product priorities, roadmap discussions, and the overall customer experience.