Customer Success Engineer

Join Selector as a Customer Success Engineer (CSE) and play a crucial role in ensuring the successful use and adoption of the Selector platform within customer environments. As a trusted advisor, you will help customers optimize their usage and reach desired outcomes throughout the customer lifecycle. You will work closely with customers' engineering and operations teams, act as a liaison between the customer and Selector, and provide weekly health checks to ensure the customer's environment is reliable and healthy. This position offers competitive equity packages, comprehensive healthcare benefits, unlimited PTO, retirement benefits, and a hybrid work environment.

• Act as a trusted advisor to help customers optimize their usage of the Selector platform and reach desired outcomes throughout the customer lifecycle.
• Drive adoption by meeting weekly with customers to understand their current challenges and working closely with the Engineering team to outline the requirements necessary to meet the customer’s desired outcome.
• Educate the customer on best practices of the Selector platform, assist in the creation of customer-facing documentation, and provide weekly health checks to ensure the customer’s environment is in a reliable and healthy state.
• Minimum of 5 years of experience in computer network support and/or network system/sales engineering
• Experienced with designing SQL queries to extract, validate, and analyze data
• Working knowledge of networking protocols and cloud compute infrastructure
• Strong communication and customer service skills
• Excellent problem-solving and troubleshooting skills
• Experience working with Cisco, Juniper, or similar network equipment
• Bachelor's degree in Computer Science, Computer Engineering or related field is preferred or comparable work related experience