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IT Support Technician (Mably)

CEVA Air&Ocean International · Mably, Auvergne-Rhone-Alpes, France

External listingfull-time23 days ago

About The Role

Join our team as an IT Support Technician in Mably. In this role, you will ensure the proper functioning of IT equipment and infrastructure within the warehouse, provide on-site support to employees, manage requests related to Amazon infrastructure, and participate in the maintenance of local network infrastructures. You will also perform daily checks on critical systems, respond quickly to incidents impacting production, and be available during critical periods.

  • Assurer le bon fonctionnement des équipements et de l'infrastructure informatique au sein de l'entrepôt.
  • Fournir un support sur site aux employés, diagnostiquer et résoudre les incidents matériels et logiciels.
  • Participer à la maintenance des infrastructures réseau locales et effectuer des opérations de câblage réseau.

Profile description

**Required Skills:**

Technical Skills

  • Windows 11 (Intune)
  • Linux Ubuntu
  • Microsoft 365
  • Networking
  • Hardware support (PCs and peripherals)
  • Ticketing tools (ServiceNow, Jira)

Desirable Skills

  • Knowledge of logistics or industrial environments.
  • Support for RF terminals and mobility equipment.
  • Industrial printer hardware support
  • Basic Linux knowledge.
  • Wi-Fi knowledge.

**Personal Qualities:**

  • Strong customer service orientation.
  • Reactivity and ability to manage priorities.
  • Analytical and problem-solving mindset.
  • Autonomy.
  • Rigor and organization.
  • Strong interpersonal skills.
  • Ability to work in a demanding operational environment.

**Education and Experience:**

Education

  • Associate’s degree (Bac +2) in IT (BTS, licenses, etc.).
  • DUT/BUT in Networks & Telecommunications.

Experience

  • Experience in IT support in an industrial environment.
  • Experience in logistics or warehouse environments is a plus.

Languages

  • French: Fluent.
  • English: Professional level, enabling the ability to:
  • Understand technical documentation.
  • Write and update incident tickets.
  • Communicate with international support teams.
  • Participate in conference calls or technical meetings.

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