PMS Replacement Project Manager (F/M/X)

Join Accor Tech & Digital, the innovation and technological transformation lab of the world leader in hospitality. As a PMS Replacement Project Manager, you will play a crucial role in driving the adoption of a cloud-based PMS, ensuring operational efficiency and exceptional guest experiences. You will be the voice of Operations, collaborating with various teams and supporting hotels during the deployment process. This is an exciting opportunity to make a significant impact in the hospitality industry.

• Protect Operations interests, ensure any change requests that will impact hotel Operations are analyzed carefully, and impacts and risks are evaluated appropriately.
• Participate in deployment of success measurement practice. Contribute with other work streams on survey designs, deployment, evaluation and reaction to content and feedback.
• Work and frequently engage intently with all areas of the project to ensure awareness and provide risk, dependencies, and overall input to the program team on behalf of Operations - Be the Operations’ voice.

**And you?**

• Highly experienced in hotel Operations.
• Proven track record in Change projects in hotel Operations.
• Experience in problem solving and challenge mitigation.
• Excellent communication skills, both written and verbal – fluent English is essential, plus another local language depending on the location.
• A subject matter expert in at least one core discipline of hotel management, these areas are, but not limited to: front office, revenue management, finance and accounts receivables, F&B, housekeeping, guest services, HR, and training.
• Experience with OPERA Cloud or OPERA V5 preferable.
• Experience with FOLS ideal, but not necessary.
• Familiarity with hotel technology and applications essential.
• Strong customer care skills, ability to deal with multiple workstreams simultaneously and ability to manage multiple challenges simultaneously.
• Ability to work effectively in a team environment and collaborate with diverse cross-functional teams.
• Enthusiastic about the program's values and goals, with a desire to make a positive impact in Accor.

## Additional Information
**Accor dares to impact:**
**- the world**

• Accor is committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents.
• We adopt a continuous improvement approach to reduce the impact of digital on the environment across all our projects.

**- your career:**

• We enable all our employees to manage their work-life balance and offer them the means to shape their work environment according to their preferences.
• Training and career paths are defined both individually and collectively, allowing us to grow together on a daily basis.

**- Specifically, at Accor Tech & Digital:**

• Remote work in France and flexible work options: work from home, our offices or even our hotels and coworking spaces.
• Every Wednesday afternoon, dedicate your time to deep work and personal development.
• Work in a multicultural and English-speaking environment.
• Continuous improvement & training: Hackathons, exceptional technology partnerships, dedicated talent management, and a dedicated training platform, Digitech Academy & certifications.

**and also,**

• ALL - Heartist® Program: unforgettable stays and experiences at all Accor locations and partner venues worldwide.
• Heartist® for Good Program: commit to supporting an association of your choice from those available on our volunteering platform (1 day offered per year by the Group during your working hours).
• An Employee Social Committee (CSE) supporting the financing of your cultural and sports activities.
• Sustainable Mobility Package up to €600 for the use of "green" transportation, or 75% coverage of Pass Navigo (public transportation pass).
• €10 meal vouchers.
• A mandatory health insurance plan funded at 50% by Accor without additional costs in case of enrollment of your dependents.
• Attractive working conditions with collaborative workspaces, restaurants, and recreational and sports areas.

• **Your talent and motivation are our only selection criteria.**
• We value the richness of the diverse nationalities, personalities, and professional backgrounds.
• We know how to adapt to the specific needs of our employees, including those with disabilities.
• We encourage all applications, regardless of gender, **so go ahead and apply!**
• Recruitment is all about people!

**Is this mission appealing to you?** Apply, and we will offer you

1. A meeting with our recruitment team to present the essential aspects of the position to you or guide you towards the role that may suit you.
2. An interview with the team manager responsible for the role you are interested in.
3. For some roles, you might also be required to complete an assessment (use case and motivation questionnaire.
4. A final interview with our Human Resources team to discuss our Group's culture, work environment, training program, career prospects, as well as various benefits offered by the Group.
5. A personalized feedback.

**#accortechdigital**