About The Role

Join Secure Code Warrior as a Commercial Customer Success Manager, where you'll drive customer engagement, platform adoption, and best-in-class cybersecurity practices. You'll manage a portfolio of mid-market and SMB customers, implement scalable onboarding processes, collaborate with cross-functional teams, and monitor customer health data to identify expansion opportunities and mitigate churn. Enjoy benefits such as unlimited paid time off, a flexible work environment, and opportunities for personal and professional development.

Strategic Account Management: Own the vision and strategic success plan for a portfolio of mid-market and SMB customers, driving product adoption, retention, and revenue growth.
Customer Onboarding & Enablement: Implement scalable onboarding and success motions that integrate processes, educational content, and data-driven insights.
Cross-functional Collaboration: Partner closely with Sales and Renewals teams on account strategies, expansion opportunities, retention forecasting, and risk mitigation.
Excellent communication and presentation skills
4+ years of experience in Customer Success, Account Management, or related role in B2B SaaS
Strong stakeholder management skills with ability to influence at all organisational levels
Proactive mindset with the ability to anticipate customer needs and identify potential risks before they impact the business
Passion for technology and cybersecurity (experience in developer tools or security solutions is a plus)
Self-motivated with a track record of exceeding retention and growth targets
Resourceful problem-solver who thrives in fast-paced, collaborative environments
Data-driven mindset with ability to translate metrics into actionable insights and business value

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