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Implementation Manager

Valon Mortgage · United States

External listingfull-time3 days ago

About The Role

Join our team as an Implementation Manager, where you will be the primary day-to-day partner for our clients and the internal conductor who aligns various teams to deliver outcomes quickly and safely. You will own the plan of record for enterprise deployments, drive execution to timeline, manage scope and change, and land enablement and adoption. You will also run executive cadence and contribute to the playbook. Success in this role will be measured by a clear plan of record, early surfacing of risks and dependencies, smooth transitions with minimal business disruption, trusted client relationships, achieved adoption targets, and minimal bespoke build.

  • Ownership of the plan of record for enterprise deployment, ensuring all tasks, risks, issues, and open items are tracked and managed.
  • Driving execution to timeline, anticipating long-lead blockers, assigning responsibilities, and balancing speed with quality in regulated environments.
  • Building trusted relationships with project manager counterparts and business leaders, managing expectations, and translating feedback into actionable items.
  • 3–6 years in implementation management, consulting, program management, or similar roles driving complex enterprise rollouts
  • Exceptional organization and written/verbal communication. Operate with clarity in ambiguity and high‑stakes settings
  • Comfortable coordinating across multiple vendors and stakeholders in complex, compliance‑sensitive environments
  • Relationship builder with high EQ who earns trusted‑advisor status with counterparts and executives
  • Strong judgment on when to escalate, when to say no, and how to scope to the minimum viable path
  • Fluency with program tools like Notion, Google Workspace, and project/issue trackers
  • Background in forward‑deployed work with product or engineering teams
  • Experience in implementation management, consulting, investment banking, private equity, hedge funds, or enterprise software deployment where you managed cross‑functional workstreams under tight timelines

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