Customer Success Specialist

Join Restream as a Customer Success Specialist, where you will be the primary point of contact for customers after go-live, managing a book of business and ensuring a smooth transition to long-term success. You will conduct regular check-ins, monitor account health, provide onboarding support, and act as the escalation point for ongoing customer issues. You will also identify upsell opportunities and work closely with various internal teams to ensure an exceptional customer experience. This is a startup environment with a flat company structure, offering flexible PTO, equity options, and health benefits.

• Servir como el principal punto de contacto para los clientes después de la implementación, gestionando la relación continua y asegurando una transición fluida hacia el éxito a largo plazo.
• Realizar chequeos regulares con los clientes para mantener relaciones sólidas, comprender sus necesidades en evolución e identificar oportunidades para mejorar los resultados.
• Monitorear la salud de la cuenta, la adopción del producto, las tendencias de uso y los indicadores clave de éxito del cliente para identificar proactivamente riesgos y oportunidades.
• Driven by a commitment to achieving customer success, with a focus on measurable results such as customer satisfaction, retention, and upsell opportunities
• Experience working with senior and executive level customer contacts
• Proficient in analyzing customer data and key performance indicators to assess account health and make data-driven decisions
• Passionate about live streaming, content creation, video technology, and helping customers succeed in a fast-evolving industry
• Confident, high energy, self-motivated and a true team player
• Adaptable and flexible, capable of adjusting strategies to meet evolving customer expectations and industry trends
• Possess strong phone, written and verbal communication skills with excellent presentation skills
• Efficiently manages multiple accounts, demonstrating excellent time management skills to prioritize tasks and meet deadlines