Manager of Partner Growth

Join Cardless as the Manager of Partner Growth, where you will be the primary point of contact for our brand partners, responsible for the health of each relationship, the performance of their card program, and identifying opportunities for expansion. You will work closely with internal teams to ensure fast and accurate issue resolution and will be evaluated on portfolio retention, issue resolution speed and quality, and account growth. This is a hands-on, individual-contributor role reporting to the Chief Business Officer.

• Assurer la santé et la croissance des relations avec les partenaires, en identifiant et en exploitant les opportunités d'expansion.
• Agir en tant que point de contact principal pour les partenaires, en coordonnant les efforts internes pour résoudre rapidement les problèmes.
• Suivre la performance des programmes de cartes, en utilisant les données pour informer les partenaires et proposer des améliorations.
• Financial Services Fluency: You understand how card programs work — the economics, the players, the contract structures, the regulatory context — well enough to have a credible commercial conversation with a partner's finance or operations leadership, and to notice when a program's numbers are quietly drifting off track
• Communication and Presence: You are effective in a room with senior partner executives — as comfortable delivering hard news or defusing a tense escalation as you are running a polished quarterly business review. You can also write
• Relationship Stewardship: You know how to keep a relationship deepening over years. You can be the same partner's first call three years in, because you've earned it every week along the way
• Operational Discipline: You run a clean portfolio. You know the health of every account, what's at risk, and what the next step is for each one. Nothing falls through the cracks because you didn't know it was there
• A demonstrated track record of cultivating and growing major enterprise partnerships by adding major new milestones, new processes, and top-line revenue
• Payments expertise, with working knowledge of schemes, payments risk and fraud, and other payments basics
• 5-10 years in business development, partnerships, sales, or an account management role with meaningful exposure to financial services — ideally including time at a bank, card issuer, or payment network
• Cross-Functional Orchestration: You know how Cardless actually works internally — who owns what, who moves fast, who needs to be looped in early — and you use that knowledge to get a partner's problem solved quickly instead of stuck in a queue
• Judgment and Autonomy: You can prioritize your time across a portfolio of accounts with different needs, and make good calls about which squeaky wheel actually deserves grease — without needing to be managed at the activity level