Lead Customer Success Manager

Join Amperity as a Lead Customer Success Manager, where you will guide customers through their entire engagement lifecycle, drive adoption, and manage ongoing relationships. Collaborate with cross-functional teams, develop a customer-centric approach, and monitor customer performance to ensure they achieve their goals and derive long-term value from our platform. Enjoy a range of benefits, including transportation subsidies, self-managed PTO, and 100% employee healthcare coverage.

• Assurer la satisfaction des clients en les guidant tout au long de leur engagement avec Amperity, en favorisant l'adoption et l'utilisation de la plateforme.
• Collaborer avec des équipes interfonctionnelles pour garantir que les clients atteignent leurs objectifs et tirent une valeur à long terme de la plateforme.
• Identifier les opportunités de vente incitative et croisée, et collaborer avec les responsables de compte pour les capturer.
• Personalization, paid media, lifecycle marketing etc
• Exceptional presentation and storytelling skills and ability to explain complex concepts simply
• Thrive in ambiguous environments, identify problems and drive clarity toward successful outcomes
• Data infrastructure or analytics
• 12+ years in an enterprise customer success, consulting, or digital transformation role. Strong preference for background in at least one of the following areas:
• Fosters an AI-curious mindset and demonstrates proficiency in leveraging generative AI for customer-facing materials (e.g., executive summaries, value proposals) to increase effectiveness and scale, while upholding ethical and data privacy standards
• Practitioner-level knowledge of martech tools, landscape and workflows
• A strategic mindset with a passion for consultative roles and providing tailored solutions to meet customer needs
• Understanding of Marketing Technology and Solution Architecture
• Consumer brands
• Demonstrated ability to influence decision-makers through informed, enthusiastic advocacy for a course of action that aligns with customer goals
• Proven track record of supporting large organizations, including Fortune 100 companies
• Collaborative team player with a strong ability to rally and work cross-functionally with internal teams