Senior Customer Technical Architect

Join LogicMonitor as a Senior Customer Technical Architect and shape the future of IT infrastructure monitoring. In this role, you will empower global enterprises to unlock the full potential of our innovative platform. You will act as the primary technical point of contact for customers, collaborate with internal stakeholders to align technology solutions with business goals, design scalable technical solutions, provide expert advice, conduct POCs, assist with troubleshooting, conduct training sessions, gather customer feedback, and conduct product demonstrations. The ideal candidate will have 10-15+ years of experience in a similar technical role, proficiency in virtualization/cloud-native architectures, and hands-on coding/scripting experience.

• Act as the primary technical point of contact for customers, building strong relationships and understanding their needs.
• Collaborate with internal stakeholders to align technology solutions with customer business goals and challenges.
• Design scalable and robust technical solutions that meet customer requirements, and provide expert advice on best practices.
• Superior oral and written communication skills in English, with strong technical writing capabilities and excellent troubleshooting instincts
• Strong understanding of enterprise systems, information, and data flows, with experience in delivering API-based solutions
• Hands-on coding/scripting experience (groovy, powershell, python, ruby, etc...)
• Active Directory
• Webservers (IIS, Apache, Tomcat, etc…)
• Significant experience in IT Infrastructure and/or software development, with special emphasis in areas of Compute, Storage, Databases, Networking, Application Services, Big Data and/ or distributed computing
• WMI, PerfMon, JDBC, SNMP, SMTP, JMX
• Willingness to travel to deliver onsite training/evangelism
• LoadBalancers (f5 bigIP, NetScaler, Barracuda, etc…)
• Database (SQL, MySQL, Postgress, etc…)
• Storage (Netapp, EMC, HPLeftHand, Dell Equallogic, etc…)
• 10-15+ years experience required in a similar technical role
• Proficiency in virtualization/cloud-native architectures, containerization, observability, and DevOps, along with Linux/Windows/Network administration and operations
• Virtualization (VMWare, Hyper-V, Xen Server, etc…)