Customer Support Specialist

Seeking motivated individuals committed to delivering exceptional customer service for our customers.

RESPONSIBILITIES

• Provide top notch support to customers via phone and email
• Troubleshoot and exercise excellent judgement to address customer issues
• Take ownership of tasks and bring them to completion
• Make recommendations to improve service based on feature requests and bugs
• Outbound call to potential customers to answer questions and book appointments

QUALIFICATIONS

Minimum 1-2 years of experience in customer service

Positive attitude and commitment to providing a great customer experience

Excellent written and verbal communication skills

Detail-oriented and highly-organized

Exceptional time management skills and ability to respond to inquiries quickly and effectively

Tech savvy and able to guide customers and mechanics through app and site

Bachelor's degree or equivalent

We offer competitive pay / equity / benefits and other perks. Beyond that, we offer an opportunity to build something meaningful. Your work will redefine a massive industry ($150B a year), which is begging for disruption. You will empower thousands of mechanics to live a better life. We’re growing fast and offering the opportunity to build something that really matters and leave a legacy.