Rider Cluster Manager - Mumbai

About Zippee

• Zippee is building India’s #1 Quick Commerce Logistics for consumer brands.
• Brands can kickstart 30-Min Delivery/60-Min/Same-Day Delivery for customers through our dark store network across India.
• Backed by VCs & founders of India's biggest unicorns, including Ashneer Grover (BharatPe), Kunal Shah (CRED), Peyush Bansal (Lenskart), and Prashant Pitti (easemytrip).

Job Description

• We're looking for energetic and qualified Rider Cluster/Fleet Managers- Last Mile to join our Quick Commerce Operations team across Mumbai.
• If you have a good network of 2W delivery partners across various zones in Mumbai, this is your opportunity to join India's leading quick commerce logistics platform.
• This role is based at our dark store, and you will be required to travel to different dark store locations in the city: Andheri East, Malad, Matunga, Navi Mumbai, etc.

Roles & Responsibilities

• Sourcing & Managing Delivery Riders: Onboarding riders via personal and vendor network, training, tracking performance, and handling grievances/issues.
• Team Management: Reducing rider turnover and meeting delivery SLA goals.
• Handling Issues: Volume increases, rider payments, and customer complaints in real-time.
• MIS/Data Management: Preparing data using MS Excel and Google Sheets.
• End-to-end fleet operations for Delivery Executives / Riders. Daily fleet availability, utilization & productivity tracking
• Rider engagement and retention initiatives

Qualifications

• 2-6 years of Operations/Last-Mile experience at Quick Commerce/courier/logistics companies.
• Education: Graduate and above
• Team management, stakeholder management, & independent decision-making experience are a must.
• Must have an owner's mindset. We are looking for owners, not employees.