Fleet Coach - Hyderabad

About Zippee

Zippee is building India’s #1 Quick Commerce Logistics for consumer brands.

Brands connect their online store to Zippee in just a few clicks & can kickstart 30-Min Delivery/120-Min/Same-Day Delivery for customers through our dark store network across India.

Our team is ex. Retention Science, oracle SCM, zomato, & from institutions like Hindu College, BITS Pilani, and the University of Southern California.

Backed by VCs & founders of India's biggest unicorns, including Ashneer Grover (BharatPe), Kunal Shah (CRED), Peyush Bansal (Lenskart), and Prashant Pitti (easemytrip).

Job Description

• We're looking for energetic and qualified Fleet Coaches - Last Mile to join our Quick Commerce Operations team across Hyderabad.
• If you have a good network of 2W & 3W delivery partners across various zones in Mumbai, this is your opportunity to join India's leading quick commerce logistics platform.
• You must be based in Manikonda - Hyderabad or nearby locations.

Roles & Responsibilities

• Sourcing & Managing Delivery Riders Vendors: Sourcing riders via personal and vendor network, training, tracking performance, and handling grievances/issues.
• Team Management: Reducing rider turnover and meeting delivery SLA goals.
• Handling Issues: Volume increases, rider payments, and customer complaints in real-time.
• MIS/Data Management: Preparing data using MS Excel and Google Sheets.

Qualifications

• 2-6 years of Operations/Last-Mile experience at Quick Commerce/courier/logistics companies.
• Education: Graduate and above
• Team management, stakeholder management, & independent decision-making experience are a must.
• Must have an owner's mindset. We are looking for owners, not employees.