AGM-2W Operations

Operations Leadership

Own end-to-end last-mile delivery operations, including hub management, dispatch planning, and inventory flow.

Team Management

Hire, train, and manage large teams of Delivery Associates, Team Leads, and supervisors (100+ members).

Performance Tracking

Monitor key metrics: On-Time Delivery (OTD), TAT, Cost Per Delivery, RTO (Return to Origin), and Rider Productivity.

Network Optimization

Scale city infrastructure, manage 3PL partnerships (e.g., Delhivery, Shadowfax), and improve routing efficiency.

Customer Experience

Ensure high customer satisfaction (NPS) by reducing delivery failures and managing escalations.

Experience

4–8 years in last-mile operations, E-commerce, or logistics, with experience scaling operations.

Leadership

Proven ability to lead large, diverse, and fast-paced operational teams.

Analytical Skills

Strong data-driven decision-making, proficiency in operational metrics, and experience with MIS/logistics tech.

Education

Bachelor’s degree in Engineering, Business, or related field.