Patient Account Representative

Summary/Objective

Under supervision, the Patient Account Representative will be responsible for effectively communicating with patients to explain medical billing and insurance claims, resolve inquiries, and ensure timely payment collection.

Customer Service Dispute Agents act as the main contact for billing disputes from patients, guarantors, affiliates and external agencies. The disputes may include but are not limited to de-escalating patient billing disputes, resolving insurance processing issues, patient care concerns, investigating services performed, coding reviews and collecting self-pay accounts receivable. The agent is responsible for understanding the patient accounting operations and policies/procedures of each affiliate and utilizing appropriate CBO resources to resolve account questions.