Store Manager Mumbai 2

Job Title: Store Manager Job Level: Function: Retail Location : Circle Responsibilities:- Located in the store, this role has direct responsibility for the successful running of the Airtel store. The person will ensure compliance with agreed guidelines to deliver a best in class experience & ensure store revenue & cost targets are met. Deliverables (Maximum 5-6 key responsibilities)  Store Operations & Audit / Compliance:  Adherence of Store Operations in line with pre-defined SOPs  Ensure that the look and feel of the store is as per guidelines/standards  Track efficient Cash handling; prevent shoplifting / ensure safety and security  Visual merchandising as per plan / guidelines  Inventory and stock management to prevent stock-outs or excess Inventory  KPI reporting as per guidelines and on-time  Strategic Roll outs:  Accountable for clearing store for formal launch as per pre-defined procedure across dimensions (e.g. manpower/ furniture & fittings/ IT/ device inventory)  Manage closure of current store during refit & conversion  Profitability:  To achieve the target on conversion from the walk in customers in terms of Sales from new acquisitions & up-sell  To ensure required MIS & tracking at CRO levels  Manage Store expenses are as per plan  Provide suggestions /feedback to improve store productivity  People Development / Team Management:  To ensure daily roistering & briefing to outsourced store staff  Ensure that attrition issues (planned & unplanned) are escalated for timely resolution  Ensure motivation & development of outsourced store staff  Customer Experience:  Ensure adherence to CE guidelines  Manage staff allocation based on demand at point in time  Personally step in to handle demanding customers  Provide suggestions for improvements in CE