Order Manager

Job Details – OE Compliance Manager Designation – Deputy Manager Deputy Manager – OE Compliance Office Location Airtel Centre Position Description- The OE Compliance Manager is responsible for driving end-to-end compliance governance, audit readiness, documentation controls, revenue assurance validations, and contract repository management across all business segments. The role ensures adherence to organizational policies, regulatory requirements, audit standards, and billing governance frameworks while maintaining a 100% audit-ready environment. The incumbent collaborates closely with Business Heads, Finance, Legal, Revenue Assurance, KAMs, and Operations teams to mitigate compliance risks, prevent revenue leakage, and strengthen process controls. Primary Responsibilities Lead and manage Internal, External, and Revenue Assurance (RA) audits and ensure timely closure of audit observations. Ensure 100% documentation compliance across Enterprise, Emerging Business, Government, ISP, Global Business, and Nxtra segments. Govern centralized repositories for customer agreements including MSA, NDA, MOU, ITFS Agreements, Channel Partner Agreements, and other legal documents. Perform monthly Revenue Assurance reconciliations and identify discrepancies between operational and billing systems. Drive governance and closure of Zero Value Orders and inventory reconciliation cases. Conduct compliance audits, quality checks, and document validations across circles and business segments. Maintain audit trails, compliance records, and evidence repositories for regulatory and audit requirements. Monitor and report compliance adherence through dashboards and management MIS reports. Additional Responsibilities Coordinate with auditors, Legal, Finance, Sales, KAMs, and Operations teams for audit and compliance requirements. Track and drive closure of non-compliance cases through stakeholder reviews and governance forums. Collect and maintain quarterly compliance certifications from Business Heads and functional stakeholders. Manage contract uploads and repository administration through systems such as Icertis. Publish periodic compliance, audit, and governance dashboards. Recommend process improvements, automation opportunities, and control enhancements to reduce compliance risks and improve operational efficiency. Support special projects related to governance, compliance transformation, and audit management. Reporting Team: Order Entry Excellence Reporting Designation: Senior Manager – OE Educational Qualifications Preferred Parameter Requirement Category Management / Commerce / Engineering Field Specialization Operations Management, Telecommunications Degree MBA / PGDM / / / / BE Academic Score Consistently Good Academic Record Institution Tier Tier 1 / Tier 2 Preferred Required Certification/s Internal Audit, Risk Management, Compliance Management Required Training/s Audit & Compliance Management, Revenue Assurance, Contract Governance, Data Analysis Required Work Experience Parameter Requirement Industry Telecommunications / IT Services / Enterprise Solutions Role Compliance, Governance, Audit, Operations Control, Revenue Assurance Years of Experience 2–5 Years Key Performance Indicators Audit Compliance, Documentation Compliance, Repository Accuracy, RA Observation Closure, Zero Value Order Governance, Dashboard Timeliness Required Competencies Compliance & Governance Management Audit Management & Controls Revenue Assurance Governance Risk Assessment & Mitigation Documentation Governance Process Improvement & Automation Stakeholder & Escalation Management Data Analysis & Reporting Contract & Repository Administration Decision Making & Accountability Required Knowledge Order Entry (OE) Processes Internal & External Audit Frameworks Billing & Inventory Reconciliation Processes Regulatory & Compliance Requirements Risk & Control Frameworks Documentation Governance Standards Functional Skills OE Operations Governance Compliance Monitoring Audit Coordination Revenue Assurance Validation Contract & Repository Management Documentation Control Dashboard & MIS Reporting Process Governance Technical Skills Advanced MS Excel Audit Tracking Tools Data Reconciliation & Validation Techniques Microsoft Office Behavioral Skills Analytical Thinking Problem Solving Attention to Detail Communication & Presentation Team Collaboration Leadership Capability Follow-up & Closure Orientation Stakeholder Management Required Abilities Ability to work continuously on systems and review large volumes of documentation and reports. Strong analytical and decision-making capabilities. Ability to manage multiple priorities and deadlines. Ability to influence stakeholders across functions. Strong governance and compliance-oriented mindset. Work Environment Details Corporate office environment. Cross-functional interaction with Sales, Finance, Legal, Operations, Revenue Assurance, and Audit teams. High focus on governance, compliance monitoring, reporting, and stakeholder management. Periodic support during audit cycles and compliance reviews. Key Success Measures (KPIs) 100% Internal Audit Compliance 100% External Audit Compliance 100% Revenue Assurance Audit Compliance 100% Documentation Compliance 100% Agreement Repository Accuracy 100% Zero Value Order Governance Compliance Timely Closure of Audit Observations Zero Critical Audit Findings Timely MIS & Dashboard Publication High Accuracy in Compliance Validation Activities