Project Manager

About the Role We are seeking a highly skilled and experienced Program Manager to lead and oversee the delivery of our complex SD-Branch implementation projects. In this pivotal role, you will be the central point of contact, responsible for ensuring the successful planning, execution, and completion of SD-Branch projects from conception to operational handover. Key Responsibilities • End-to-End Program Leadership: Manage the entire lifecycle of multiple, concurrent SD-WAN deployment programs, ensuring they are delivered on time, within scope, and on budget. • Stakeholder Management: Serve as the primary liaison between clients, internal engineering teams, security teams, and leadership. Provide regular, clear updates on program status, risks, and milestones. • Technical Strategy & Planning: Develop and own the overall program plan, including technical requirements, resource allocation, risk mitigation strategies, and detailed rollout schedules. • Security Integration: Leverage your deep security expertise to guide the integration of next-generation firewalls (specifically Fortigate or Cisco) into the SD-WAN architecture, ensuring compliance with security policies. • Risk & Issue Management: Proactively identify, track, and mitigate program risks and technical issues. Escalate critical concerns appropriately and drive them to resolution. • Vendor & Resource Coordination: Coordinate with technology vendors (e.g., Cisco, Fortinet, VMware), carriers, and internal resources to ensure seamless project execution. • Quality Assurance: Ensure all delivered solutions meet the defined technical, security, and performance standards. Oversee the creation and handoff of all project documentation. Key Deliverables · Customer engagement & communication · Project kick off meeting/call with Customer · Resolution of customer dependencies · Share Project Plan with the customer · e2e tracking & monitoring of project delivery · Proactive & timely project status update to the customer · Project Stage tracking & ensure timely delivery · Project follow ups, escalations and constraint resolution · Delivery of third party media/bandwidth · Customer CPE integration & testing · Schedule planned activities with the customers · Accelerate & Maximize revenue by faster deployment of project Skills Required · Good understanding of project management concepts and methodology · Excellent relationship management with customer, cross functional team · Good written and verbal communication skills · Good understanding of products, services · Good planning & execution skills · Can do attitude & problem solving skills · Quick thinking & analytical ability · Process orientation and eye for detail · Result Orientation Required Qualifications & Experience • Overall Experience: A minimum of 8 years of progressive experience in IT/Network program or project management, with a significant focus on network infrastructure. Technical Expertise (Mandatory): o Deep, hands-on technical knowledge of Routing & Switching (BGP, OSPF, MPLS) and Network Security principles. o Hands-on experience configuring, deploying, and troubleshooting either Fortigate or Cisco Firewalls. o Proven experience managing large-scale SD-WAN deployments (e.g., Cisco Viptela, VMware SD-WAN, Fortinet Secure SD-WAN, Silver Peak). Program Management Skills: o Expertise in program management methodologies (Agile, Waterfall, Hybrid) and tools (e.g., Jira, MS Project, Smartsheet). o Strong financial acumen with experience managing multi-million dollar program budgets. o Excellent client-facing and internal communication skills. Certifications (Preferred): o One or more is highly desirable: PMP, PgMP, PMI-ACP. Educational Qualifications · 6 – 10 years project execution experience in Telecom/ISP industry Sound understanding of telecom technology, products & services Work Experience · Diploma Technical, preferably B.E/B.Tech · Qualify CS Hiring Test · Strong communication skills · Strong planning and execution skills #BAL