Business Researcher – Seller Growth, Seller Growth

Shift Type: (1PM to 10PM or 2PM to 11PM) IST

Through the Amazon Marketplace, Amazon provides individuals or enterprises the opportunity to sell their goods on the Amazon platform. Worldwide, more than a million sellers use this Marketplace and thereby contribute to the success of Amazon.

At Amazon International Seller Services, our mission is to make Sellers successful on Amazon. As a Business Researcher on the Seller Growth team, you will uncover the "why" behind Seller behavior — designing surveys, analyzing Voice of Customer data, and identifying friction points across the onboarding and Seller journey. Your insights will directly shape the programs and tools that help Sellers launch, grow, and succeed on Amazon.

This role requires strong analytical instincts and the ability to synthesize complex data into clear, concise reports for stakeholders. You will work cross-functionally with Account Managers, Product, and Operations teams to turn research into action, thriving in a fast-paced, ambiguous environment while maintaining a high bar for data quality and clarity.

Basic Qualifications

• Bachelor's degree
• Intermediate experience with surveys and data collection
• Familiarity with analyzing Voice of Customer data to identify trends, patterns, and pain points
• Experience with user onboarding flows or understanding of friction points in marketplace seller journeys
• Strong documentation skills — ability to synthesize findings into clear, concise reports for stakeholders
• Curiosity-driven mindset with a willingness to dig into the "why" behind seller behavior through structured data deep dives

Preferred Qualifications

• Fluency in Mandarin Chinese (written and verbal)
• Key job responsibilities

Key Responsibilities

• Design, deploy, and manage surveys and other data collection instruments to gather structured feedback from marketplace sellers
• Analyze Voice of Customer (VoC) data to identify recurring trends, behavioral patterns, and pain points across the seller base
• Map and evaluate seller onboarding flows to pinpoint friction points and drop-off stages within the marketplace journey
• Conduct structured, data-driven deep dives into seller behavior to uncover root causes behind observed trends
• Synthesize research findings into clear, concise reports and presentations for stakeholders
• Partner with cross-functional teams (Account Managers, Product, Operations) to translate insights into seller experience improvements
• Track key seller experience metrics over time to measure the impact of process or product changes