Product Manager, Amazon Pay- Core payments & Acceptance

Amazon Pay UPI team is looking for a customer-obsessed, results-driven Program Manager II to join our UPI team in India. In this role, you will own planning, execution, and delivery of programs that power UPI-based payment experiences for millions of Amazon customers. You will work at the intersection of product, technology, and business — driving cross-functional initiatives in India's fastest-growing real-time payments ecosystem.

The Amazon Pay UPI team operates at the forefront of India's digital payments revolution. We build seamless UPI experiences across <Amazon.in> checkout, Money transfers, merchant payments, and bill payments — all while navigating NPCI guidelines, RBI regulations, and multi-bank integrations. This role demands someone who can navigate ambiguity, influence without authority, and deliver results in a highly regulated, partner-dependent environment.

Key job responsibilities

• Drive cross-team execution involving 5+ teams across UPI Services, PSP Infrastructure, Checkout, Tech, Post Order, CS Tech, and external banking partners
• Define and track program milestones, success metrics like transaction success rates, latency, adoption
• Conduct competitive analysis across UPI players (SICs) to inform product strategy
• Partner with UX, engineering, and business teams to deliver best-in-class UPI experiences
• Translate NPCI/RBI regulatory requirements and business needs into clear functional specifications and technical requirements
• Influence roadmap priorities, product feature decisions, and engineering processes within the UPI pod
• Drive detailed business and technical discussions with cross-functional teams including Legal, Regulatory, Finance, Marketing, and Customer Service
• Identify and eliminate process gaps that impact UPI team productivity and cross-team collaboration
• Optimize incident management, partner escalation, and regulatory compliance processes for the UPI vertical