Team Lead, ICQA

At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun

Key job responsibilities

An ICQA Team Lead is a supervisory role within the Inventory Control & Quality Assurance (ICQA) department at Amazon fulfillment centers. The role bridges operational execution with strategic quality management.

A day in the life

Quality & Compliance

• Work on site-level quality initiatives, deep dives, and improvements
• Hold operation teams accountable for quality performance
• Ensure the site carries out all SOX compliance audits, IRDR (Inventory Record Discrepancy Rate) completion, and adjustment research
• Monitor and drive performance to DPMO (Defects Per Million Opportunities) targets
• Review and enforce quality standards and metrics