Team Manager, Alexa Shopping, Alexa Shopping

The Team Manager will manage a team of quality service associates. Being first point of contact to plan and manage test execution for a set of components / product and responsible for timely delivery. Monitor daily floor operations, create execution reports, and communicate to stakeholders on regular basis. Review associates' performance on regular intervals and ensure productivity & quality targets are met. Team Manager will also be responsible for performance management of all the reporting associates.

Key job responsibilities

• Manage a team (~ 15+ team members), allocate tasks to team members, and manage test execution delivery based on schedule or SLAs
• Engage with stakeholders (Quality Assurance teams) to seek inputs on task planning and delivery schedules and communicate with clear status reports and documentation
• Unblock team for any challenges faced which require collaboration with multiple teams (peer teams, HR, IT, admin etc.)
• Raise / handle escalations, perform root cause analysis and implement corrective actions
• Collect, track and present project metrics (in terms of quality of deliverables / team effectiveness) and take required corrective actions
• Identify process inefficiencies, make recommendations and influence stakeholders in fixing those
• Connect with team members through regular sync ups like 1-1 and provide performance feedback to direct reports
• Guide and mentor team members in their career progression
• Participate in hiring and onboard new team members

A day in the life

• Undertakes task allocation and manage test execution delivery based on schedule or SLAs
• Engage with stakeholders (Quality assurance teams) to seek inputs on task planning and delivery schedules
• Communicate clear status reports and documentation
• Unblock team for any challenges they face which require collaboration with multiple teams (like peer teams, HR, IT, admin etc.)
• Raise / handle escalations, perform root cause analysis and implement corrective actions
• Collect, track and present project metrics(in terms of quality of deliverables / team effectiveness) and take required corrective actions
• Identify process inefficiencies, make recommendations and influence stakeholders in fixing those
• Connect with team members through regular sync ups like 1-1 and provide performance feedback to direct reports
• Guide and mentor team members in their career progression
• Participate in hiring and onboard new team members