City Operations Manager, Quick commerce (Amazon Now)

A strategic and people leader for a large team, the City Manager of Amazon Now is empowered with complete operations responsibility a city. She/he will work to create dark stores network, serve customers with best in class quick commerce experience and manage building level cost efficiencies, coupled with driving Regional/National level key Brilliant Basics Initiatives

Key job responsibilities

Ensure a safe work environment

Lead and supervise a team of cluster Managers, TL's as direct reportee's supported by PAs in Operations

Responsible for the overall Quality, Productivity and dark store performance

Strategic planning and forecasting; appraise performance; resolve problems; and address staffing needs

Review work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives.

Ensuring Building heath and inventory metrics with best in class quality metrics

Collaborate with stakeholders. Taking up cross functionally the adoption of best practices.

Proactively identify and lead process improvement initiatives

Learn and understand the system interventions for order processing. Apprise teams down the line of new process implementation and control measures required.

Carryout resources planning periodically and remove/reduce capacity constraints if any in coordination with Resource planning and Finance teams.

Ensure best practices in people management and accountable for compliance, Connections and scorecards.

Manage People and team development

Create leaders and talent pipeline. Good stake holder management and project management skills

Do cross functional and cross mile interfacing and take up for the best practices and initiatives