Senior Quality Service Associate,Cross Border, Cross Border

Independently owns and tests mid-sized components, drives team testing efforts, creates SOPs and training modules, and conducts audits. Leverages data to drive process improvements, ensures compliance in test cases and bugs, escalates effectively, and delivers the project on time.

Key job responsibilities

Test and act as the point of contact for mid-sized components and features independently

Create training modules and share knowledge on testing policies, guidelines, and best practices with the team to build capability and ensure consistency.

Create SOPs based on existing test methods and processes

Perform audits for test case execution, bug filing, reports, and other assigned tasks to ensure adherence to quality standards.

Review new test cases and work instructions, and contribute to improving test coverage and/or processes

Escalate issues at the right time through the appropriate medium and drive resolution independently

Contribute to tool improvements, process enhancements, and best practices using data-driven recommendation