Customer Service Representative

Key Responsibilities Client Communication & Scheduling Answer incoming calls, emails, and client inquiries promptly with professionalism, warmth, and compassion. Schedule appointments based on client needs and veterinarian availability. Utilize technology to send appointment reminders, confirmations, and follow-up communications to keep clients informed and support continuity of care. Conduct outbound calls to re-engage inactive clients and encourage appointment scheduling. Client Relations & Customer Service Greet clients and patients warmly, ensuring a positive experience from check-in through checkout. Use active listening skills to gather essential patient and medical information and appropriately triage client concerns. Demonstrate empathy and professionalism in all interactions, particularly when assisting distressed or emotional clients. Promote practice services, wellness programs, special offers, and community initiatives to help clients make informed healthcare decisions for their pets. Patient Information Management & Technology Maintain accurate and up-to-date client and patient records within the practice management system. Process billing transactions, including credit card payments, digital payments, financing applications, and pet insurance claims. Document client communications and appointment details thoroughly to support efficient practice operations and continuity of care. Medical Team & Practice Support Support daily hospital operations and maintain a clean, organized, and welcoming reception area. Educate clients about available services, preventive healthcare options, online appointment scheduling, and the practice's online pharmacy. Collaborate effectively with veterinarians and support staff to ensure exceptional patient care and client satisfaction. Qualifications High school diploma or equivalent required. Prior customer service experience required; veterinary, medical, or healthcare experience preferred. Excellent verbal and written communication skills with a strong commitment to delivering compassionate, client-centered service. Proficiency with computers, scheduling software, payment processing systems, and digital communication platforms. Strong organizational skills with the ability to prioritize tasks and thrive in a fast-paced environment. Exceptional attention to detail and accuracy when handling client and patient records. Ability to lift and carry up to 40 pounds independently. What We Offer Opportunity to make a meaningful difference in the lives of pets and their families. Collaborative, supportive team environment. Ongoing learning and professional development opportunities. Medical and dental Insurance. 401(k) retirement plan with company match. Employee discounts on veterinary services and pet products. Compensation: $20-$21/hr Join Mission Valley Pet Clinic and become part of a team dedicated to providing outstanding veterinary care and an exceptional client experience every day. At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities. Here’s what you can expect when you join our team: Tailored development programs, mentorship, and career pathing to help you achieve your unique goals. Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being. Health, dental, vision, life insurance, and mental health resources to support your overall well-being. Generous paid time off and holidays, because your personal time matters. A supportive, collaborative environment where everyone feels a sense of belonging. Please note: Any Benefits listed above apply to full-time employees. At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.