Learner Support Associate

Role Overview

We are looking for a Learner Support Associate to assist learners throughout their learning journey. The role involves resolving queries related to the LMS, addressing technical issues in self-paced courses, and supporting learners during capstone projects.

Key Responsibilities

• Handle learner queries related to course access, LMS navigation, and platform issues
• Coordinate with different teams to gather and provide responses to learner queries
• Guide learners on assignments and capstone projects when required
• Coordinate with internal teams to resolve escalations in a timely manner
• Ensure a smooth and positive learning experience for all learners
• Maintain and update all trackers related to learner support queries accurately

Key Skills

• Strong written and verbal communication skills
• Problem-solving mindset with attention to detail
• Basic technical understanding of Python or GenAI tools (preferred)
• Familiarity with online learning platforms/LMS (good to have)

Preferred Background

• Prior experience in learner support, customer success, or EdTech
• Exposure to technical courses or hands-on projects