Bowling Attendant Lead

**Starting Wage: $19.00/hr**

**Company Standards**

At Angel of the Winds, the World’s Friendliest, Casino Resort we require all employees to provide exceptional guest service with a positive and out-going attitude. We value all guests and team members through our guiding values; Welcoming, Engaged, Accountable, Customer Experience, and Team. We have a commitment to understand, define, and deliver what our guests want and represent our company by being professional and courteous to all.

**Responsibilities**

• Oversees and assists all activities of Bowling operations.
• Hires and develops staff in the areas of Core Values, customer service, hospitality and policies and procedures.
• Oversee the daily process to ensure guest satisfaction by consistent delivery of both product quality and service in a prompt and courteous manner.
• Maintain procedures for credit control, handling of financial transactions, security of monies, guest security, and emergency/safety procedures.
• Selects, hires, trains, evaluates, disciplines, and recommends salary increases for staff.
• Inspect Bowling facility, and public areas for cleanliness and appearance on a daily basis.
• Works in conjunction with the other departments on promotions, property needs along with any food and beverage accommodations requested.
• Assists the Beverage team with public events held in the adjoining event space when needed.
• Conducts staff meetings of operations personnel, or confers with subordinate personnel to discuss operation problems or explain procedural changes or practices.
• Manages priorities and assignments of the team.
• Monitors variances using the most current policies and procedures for the Bowling outlet.
• Follows and ensures that Policies and Procedures of the Bowling property and Casino Operation are followed.
• Analyzes, manages and reports operations financial performance and makes suggestions to improve such findings.
• Ensures compliance with Tribal, State, Federal regulations.
• Ensures control/protection of company assets.
• Work nights, weekends and holidays as required.
• Performs other duties as assigned.

**Qualifications**

• Exceptional guest service skills are required.
• Two to three years of experience working in a bowling center.
• Minimum three years’ experience in management and coordination of events and one year of supervisory experience preferred. Experience in budgeting and fiscal responsibility for revenue-producing activities desirable.
• Casino knowledge is preferred.
• Knowledgeable in bowling operations and reservation systems.
• Must be customer service oriented and have excellent verbal and written communication skills with the ability to multi-task and work independently.
• Ability to work in a challenging environment dealing with sensitive issues and maintain confidentially with strong attention to detail and excellent problem solving, organizational, and time management skills.
• Ability to maintain professional, courteous, and effective working relationships with all levels of the organization and outside business contacts.
• Proven intermediate skills in Windows, MS Office Programs (Word, PowerPoint, Excel), and experience with database systems. Ability to prepare reports, correspondence, charts, forms and other information and instructions.

**Certificates, Licenses, Regulations**

• Must be able to obtain and maintain a Class B gaming license with the Stillaguamish Tribal Gaming Agency.

**Physical Demands and Work Environment**

Constantly requires the ability to receive detailed information through oral and written communication. The position requires exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Requires repetitive movement with the ability to stand and/or walk for an entire shift.