Dispatcher/CSR (Service Titan)

# Dispatcher/CSR (Service Titan)

> Remote Raven · Philippines (Remote) · — · Posted 2026-01-22

**Workplace:** remote

## Description

**Position Summary**

We are seeking a reliable and customer-focused **Dispatcher / Customer Service Representative** to support service operations for plumbing and HVAC clients. This role plays a key part in coordinating technicians, managing customer communication, and ensuring efficient scheduling through **ServiceTitan**.

The ideal candidate has experience in dispatching or service coordination, understands trade workflows, and is comfortable working extended shifts in a fast-paced service environment.

**Key Responsibilities**

**Dispatch & Scheduling**

• Schedule and dispatch technicians for service calls using **ServiceTitan**
• Monitor technician schedules, job status, and daily routing
• Adjust schedules in real time based on call volume, emergencies, and availability
• Ensure efficient utilization of technicians and timely service delivery

**Customer Service & Communication**

• Answer inbound calls and assist customers with scheduling and inquiries
• Provide appointment confirmations, updates, and follow-ups
• Communicate clearly with customers regarding service windows and expectations
• Maintain a professional and friendly tone in all customer interactions

**Operations Support**

• Enter and update job information accurately in ServiceTitan
• Track job statuses and ensure proper documentation is completed
• Coordinate with field technicians, supervisors, and service managers
• Assist with call tracking, notes, and service records

• **Qualifications**
• **Required Experience**

• Prior experience as a **Dispatcher or CSR** in a service-based environment
• Hands-on experience with **ServiceTitan** (highly preferred)
• Availability to work **four 10-hour shifts, Saturday through Tuesday**

**Preferred Experience**

• Background or working knowledge in the **plumbing and/or HVAC industry**
• Experience supporting field service teams or trade-based operations

## Requirements
This is a full time role
Up to $6/hr
100% Remote
## Apply
[Apply at Remote Raven](https://apply.workable.com/remote-raven/j/0749FE966F/apply)
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