Branch Support Executive - Jalgaon

# Branch Support Executive - Jalgaon

> Rentokil Initial · Jalgaon, India · Full-time · Posted 2025-11-17

**Workplace:** on_site

**Department:** Administration

## Description

**About Rentokil PCI**

Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further.

**For more details:** [<https://www.rentokil-pestcontrolindia.com>](https://www.rentokil-pestcontrolindia.com/)

## Requirements

**About the Role:**

• The Jr. Executive/Executive/Sr. Executive/Assistant Manager is responsible for supporting end-to-end branch operations, including customer communication, documentation, invoicing, compliance, and coordination with internal teams.
• The person will report to the ABM/BM, The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.

**Job Responsibilities:**

• Attend incoming calls at the branch, transfer calls, take messages, and provide information to prospects/customers as required
• Manage emails received on the central email ID, including directing, assigning, and responding to queries
• Assign iCABS tickets and coordinate with relevant employees for timely status updates
• Handle invoice-related activities, including forecasting, suspensions, printing, and distribution
• Raise CR (Change Request) tickets for price decreases
• Generate renewal reports and letters for SEs, and process renewals (at existing or revised pricing)
• Raise termination requests through the portal as needed
• Maintain SHE-related documentation, including fumigation certifications and register updates
• Oversee license renewals, ensure compliance, and coordinate for audit readiness
• Prepare incentive calculations for timely submission
• Manage attendance inputs and standard requirements such as mediclaim, contract labour details, and indents
• Prepare and maintain branch customer documentation, including quotations, compliance records, OCCs, POs, warranties, etc.
• Enter receipts and deposit slips in the system and make necessary adjustments on behalf of other branches
• Raise credit note requests in the system as applicable
• Oversee petty cash portal operations and liaise with local banks for related activities.
• Maintain conveyance records for technicians
• Upload service dockets for key accounts
• Perform additional tasks as assigned by the Branch Manager, in alignment with branch operations

**Key Result Areas:**

• Timely and error-free handling of operational tasks
• Accurate documentation and compliance tracking
• Effective coordination across teams and platforms
• On-time submission of reports and invoices
• Proactive support in audits, SHE, and regulatory requirements

**Competencies (Skills essential to the role):**

• Effective communication skills (Written and Verbal)
• Accuracy in documentation and data entry
• Multi-Tasking
• Time Management

**Educational Qualification / Other Requirement:**

• Any Graduation degree
• 1-4 years of experience (based on the designation) required in Back Office Administration
• Preferably from MNC
• Proficient in MS-Office/G-Suite

**Role Type / Key working relationships:**

• Individual contributor role
• External- Customers and customer representatives
• Internal - Sales, Operations, Business support functions

## Benefits
**What can you expect from RPCI?**
Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:

• Safety
• Integrity
• Innovation
• Learning & Development
• Open & Transparent
• Performance Orientation
• Benefits

**DEI statement:** At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.
## Apply
[Apply at Rentokil Initial](https://apply.workable.com/rentokil-initial/j/1E838A4955/apply)
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