IT Assistant Manager - Network Analyst (Clark) | Onsite

# IT Assistant Manager - Network Analyst (Clark) | Onsite
> Tasq Staffing Solutions, Inc. · Angeles, Philippines · Full-time · Posted 2026-03-06
**Workplace:** on_site
**Department:** Philippines - Corporate
## Description
**Work Setup:** Onsite (Clark Pampanga)
**Work Schedule:** Flexible with mid or night shift schedule
**Qualifications:**

• Bachelors degree in computer science, IT, Engineering, or a related field
• 4+ years hands on networking experience (i.e. firewalls, routing, and switching)
• Expertise with CISCO Devices
• Strong leadership skills, a passion for quality, and a demonstrated ability to take ownership and accomplish challenging goals
• A customer-service mindset and ability to work in a diverse environment with clients and IT teams globally
• Knowledge of IT infrastructure, including networking, telecommunications, and cloud technologies
• Experience in Incident Management and managing LAN & WAN networks
• Familiarity with Cisco switches, routers, and firewalls
• Proficiency in troubleshooting IT setups
• **Mandatory Certifications (active or has recently expired):**

Cisco Certified Network Associate (CCNA)

Cisco Certified Network Professional (CCNP)

• Must be amenable to working in shifting schedules
• Must be able to work onsite at Clark Pampanga – US Shifts
• Immediate start preferred

**Experience in at least 3 of the following:**

• Cisco ASA
• Cisco Firepower
• IPS
• Routers & Switches
• Cisco AnyConnect

**Key Responsibilities:**

• **Procurement:** Work with business stakeholders to collect requirements and initiate procurement requests, including raising Bill of Materials (BOM) to the pricing team
• **Service Transition:** Implement technology migration and system upgrades as part of the service transition plan to ensure smooth transitions for IT services
• **Service Delivery and Support:** Assist teams (Network, Security, VOICE, Server, Systems) with troubleshooting and resolving 2nd-level incidents and service requests, ensuring compliance with service delivery objectives
• **Availability & Continuity:** Manage availability and continuity of IT services by performing routine backups, checking redundancy in power/systems/network, and recording capacity data
• **Service Level Management & Reporting:** Handle service functional escalations, prepare service reports, and coordinate with service providers to meet SLAs
• **Supplier Management:** Work with external vendors and service providers to address escalations and provide feedback to improve vendor support
• **Security Management:** Implement corrective actions based on security alerts to maintain information security compliance
• **Incident and Problem Management:** Address service requests and incidents, perform root cause analysis (RCA), and ensure that SLA targets are met
• **Change & Release Management:** Document and implement changes and updates to the Configuration Management Database (CMDB), manage forward schedule changes, and execute release activities
• **Service Improvement:** Identify and implement service improvement plans and actions to enhance service delivery and customer satisfaction
• **Communication:** Provide regular updates to users on service delivery, maintenance schedules, and ongoing support
• **Talent Management:** Participate in ongoing training and certification programs to enhance technical skills and soft skills for career development
• **Knowledge Management:** Contribute to the creation of knowledge management resources like self-help documentation and FAQs
• **IT Asset Management:** Work with resource executives to manage and update IT assets throughout their lifecycle, ensuring compliance with asset management policies
• **Quality Assurance & Compliance:** Ensure compliance with quality assurance processes and address any audit issues or feedback for continuous improvement
• **Business Continuity:** Participate in Business Continuity Management System (BCMS) drills, prepare and submit results to ensure compliance with business continuity plans
• **Organizational Initiatives:** Support departmental and organizational initiatives by providing IT infrastructure and collaborating with service owners

**Benefits:**

• HMO for Employee and 2 Dependents (On Day 1)
• Quarterly performance bonus
• Outstanding career development opportunities

## Apply
[Apply at Tasq Staffing Solutions, Inc.](https://apply.workable.com/tasq-work/j/52E60F65F1/apply)
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