Technical Support - N

# Technical Support - N

> Keller Executive Search · Philippines (Remote) · — · Posted 2026-05-20

**Workplace:** remote

**Department:** n8n-Haldren

## Description

### **Job Summary**

The Technical Support role is responsible for providing first-line and/or advanced technical assistance to customers, internal users, or partners. This position involves diagnosing and resolving technical issues, guiding users through solutions, and ensuring a high level of customer satisfaction.

### **Key Responsibilities**

• Provide technical support via phone, email, chat, or ticketing systems
• Troubleshoot hardware, software, network, and system-related issues
• Diagnose problems and implement effective solutions in a timely manner
• Escalate complex or unresolved issues to higher-level support teams
• Document incidents, solutions, and troubleshooting steps in support systems
• Install, configure, and maintain systems, applications, and devices
• Assist with system upgrades, patches, and routine maintenance
• Monitor system performance and proactively identify potential issues
• Educate users on best practices and proper system usage
• Collaborate with cross-functional teams (IT, engineering, product teams)

## Requirements
### **Required Skills & Qualifications**

• Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience)
• Proven experience in technical support, help desk, or IT services
• Strong troubleshooting and problem-solving skills
• Knowledge of operating systems (Windows, macOS, Linux)
• Familiarity with networking concepts (TCP/IP, DNS, VPN)
• Experience with ticketing systems (e.g., ServiceNow, Zendesk, Jira)
• Good understanding of hardware components and peripherals
• Strong communication and customer service skills
• Ability to work independently and under pressure

## Benefits
### **Preferred Qualifications**

• Certifications such as CompTIA A+, Network+, or ITIL
• Experience supporting enterprise applications or cloud platforms (e.g., Microsoft 365, Azure, AWS)
• Knowledge of cybersecurity basics

### **Key Competencies**

• Customer-focused mindset
• Attention to detail
• Analytical thinking
• Time management
• Team collaboration
• Adaptability

### **Work Environment**

• May require shift work (including nights/weekends depending on “N” designation)
• Office-based, remote, or hybrid setup
• Fast-paced support environment

## Apply
[Apply at Keller Executive Search](https://apply.workable.com/keller-executive-search/j/544B7F610E/apply)
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