Travel Center Shift Lead

# Travel Center Shift Lead
> LV Petroleum · Napoleon, United States · Full-time · Posted 2026-07-21
**Salary:** USD 17–19
**Workplace:** on_site
**Department:** Travel Center East
## Description
### Walk on in to 900 American Rd, Napoleon OH, USA
**Interview any time between 11am EST to 4pm EST**
**Key Responsibilities:**
### **1\. Team Leadership & Supervision:**

• Lead by example, providing excellent customer service and maintaining standards for food quality and cleanliness.
• Supervise and direct the team during shifts, ensuring tasks are completed efficiently and that the restaurant operates smoothly.
• Assign tasks to team members based on restaurant needs, ensuring proper coverage in all areas (kitchen, front line, and dining area).
• Provide guidance and support to team members, helping them with any challenges or questions they may have.
• Monitor employee performance during the shift and provide feedback to improve performance.
• Maintain a positive, high-energy atmosphere that fosters teamwork and motivates employees to meet operational goals.

### **2\. Customer Service Excellence:**

• Ensure that all customers are greeted promptly and served in a friendly, professional manner.
• Handle customer complaints and issues efficiently, aiming to resolve concerns and maintain customer satisfaction.
• Ensure customer orders are prepared correctly and delivered in a timely manner.
• Oversee the dining area and ensure that it is clean, organized, and meets standards.

### **3\. Food Preparation & Safety:**

• Ensure food is prepared to quality standards, ensuring consistency and high-quality service.
• Supervise kitchen staff to ensure all food is prepared and served according to food safety guidelines.
• Maintain cleanliness in the kitchen, dining area, and restrooms, following proper sanitation and safety protocols.
• Monitor inventory levels, ensure products are stocked, and notify management when supplies are low.

### **4\. Cash Handling & Register Operations:**

• Operate cash registers, process transactions, and ensure accuracy in cash handling.
• Ensure all payments are processed correctly and that team members are trained to handle cash and electronic payments.
• Maintain an accurate cash drawer and perform daily cash reconciliation at the end of the shift.

### **5\. Training & Development:**

• Assist with the training and development of new team members, ensuring they understand their roles and standards.
• Provide ongoing training and support to current team members, ensuring they remain informed of operational changes, new menu items, and company policies.
• Encourage team members to develop their skills and promote from within whenever possible.

### **6\. Operational Support:**

• Assist the management team with opening and closing the restaurant, including securing the premises, completing paperwork, and preparing for the next shift.
• Ensure compliance with all health, safety, and sanitation regulations.
• Help manage labor and food costs to ensure the restaurant meets its financial targets.
• Maintain operational standards and ensure the restaurant is always prepared for peak business periods.

### **Skills & Qualifications:**

• **Education:** High school diploma or equivalent (required).
• **Experience:** At least 1-2 years of experience in a customer service or food service role; previous leadership or supervisory experience preferred.
• **Leadership:** Strong leadership skills with the ability to motivate, guide, and support team members.
• **Customer Service:** Excellent customer service skills, with a focus on providing friendly, prompt service.
• **Communication:** Strong communication skills with the ability to effectively interact with employees and customers.
• **Organization:** Ability to manage multiple tasks, delegate effectively, and stay organized in a fast-paced environment.
• **Problem-Solving:** Ability to identify problems and make decisions quickly to keep operations running smoothly.
• **Flexibility:** Willingness to work various shifts, including nights, weekends, and holidays.

### **Physical Demands:**

• Ability to stand and walk for long periods of time during shifts.
• Ability to lift and carry items up to 50 pounds.
• Ability to work in a fast-paced environment while managing multiple tasks simultaneously.
• Ability to work in varying kitchen temperatures and conditions.

## Benefits
Weekly pay.
Opportunities for growth and advancement.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Paid Time Off (Vacation & sick pay)

## Apply
[Apply at LV Petroleum](https://apply.workable.com/lv-petroleum/j/6A7BEB0D0D/apply)
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