Support representative - Croatian

# Support representative - Croatian

> Cross Border Talents · Bucharest, Romania · Full-time · Posted 2024-09-06

**Workplace:** on_site

**Department:** BPO_RO3

## Description

Join our dynamic team at Cross Border Talents as a **Support Representative for Croatian Speakers**. We are looking for enthusiastic individuals who are eager to provide exceptional customer support while working with a renowned company. This role offers a unique opportunity to engage with customers, assist them with their queries, and contribute to a positive service experience.

### Your Responsibilities

• Respond to inbound customer inquiries in Croatian through various communication channels.
• Provide accurate and timely information to customers regarding products and services.
• Resolve customer issues and complaints effectively, ensuring customer satisfaction.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with other team members to enhance the overall customer experience.

## Requirements

### Requirements

• Fluency in Croatian (C1/C2 level or native speaker);
• Good command of English (B2 level);
• Previous experience in customer service or support roles is a plus;
• Strong communication and interpersonal skills;
• Ability to troubleshoot and resolve issues effectively;
• Basic computer skills and familiarity with customer service software;
• Willingness to work flexible hours, including shifts.

## Benefits
Competitive salary package, reflecting your expertise and contributions.
 Meal tickets
 Private medical subscription
 Reimbursement for public transportation subscription
 “Bring a friend” Referral Program – Consistent rewards for recommendation
 Possibility of exciting incentives or tenure-based bonuses within the project to reward your
exceptional performance
 Permanent contract with the potential for advancement, providing stability and security.
 Full payed training provided by the company
 Exciting career growth opportunities within a globally renowned organization.
 Engaging projects with leading global brands, offering diverse and rewarding experiences.
 Supportive and collaborative work culture, fostering both personal and professional
development.
## Apply
[Apply at Cross Border Talents](https://apply.workable.com/crossbordertalents/j/7936E8C84A/apply)
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