Helpdesk Customer Support - Trainer

# Helpdesk Customer Support - Trainer
> Tasq Staffing Solutions, Inc. · Taguig, Philippines · Full-time · Posted 2026-05-14
**Workplace:** on_site
**Department:** Philippines - Corporate
## Description
**Qualifications:**

• Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or a related technical field.
• At least 2 years of experience in backend product support, ad tech engineering support, or technical integrations (BPO or SaaS support preferred).
• At least 2 years of experience in training and adult learning principles in a BPO environment
• Demonstrated expertise in SQL for insightful data analysis and comprehensive reporting.
• Hands-on experience with APIs, server-side event tracking, webhooks, and SDKs to enhance functionality.
• Proficient in navigating Ads Manager or similar advertising platforms to drive impactful campaigns.
• Adept at interpreting and debugging API payloads (JSON/XML) with a strong grasp of technical documentation.
• Deep understanding of conversion tracking, attribution models, and marketing analytics to optimize performance.
• Outstanding communication and training abilities, fostering effective cross-functional teamwork.

• **Roles & Responsibilities:**
• **1\. Training Design & Curriculum Development**

• Design and develop comprehensive training materials including slide decks, hand-on labs, guides, and e-learning modules covering ad tech platforms. API integrations, and analytics workflows.

**2\. Technical Instruction & Facilitation**

• Deliver live instructor-led training (ILT) and virtual instructor-led training (vILT) session on topics including SQL-based data analysis, server-side tracking, conversion event setup, and API payload debugging.

**3.** **Technical Support Enablement**

• Equip support and integrations teams with deep product knowledge to resolve backend issues, debug API failures, and triage integration errors.

**4.** **API, Integration & Platform Training**

• Train teams on working with RESTful APIs, webhooks, and event-based server-side tracking architecture.

**5\. Analytics & Marketing Performance Training**

• Lead training sessions on conversion tracking fundamentals: event schemes, deduplication logic, attribution windows, and measurement methodologies.

**6\. Learner Assessment & Performance Measurement**

• Design and administer knowledge assessments, certification exams, and practical skill evaluations to measure training effectiveness.

**7\. Cross-Functional Collaboration**

• Work closely with Product, Engineering, Customer Success, and Revenue Enablement teams to align training programs with product roadmaps and go-top market strategies.

## Apply
[Apply at Tasq Staffing Solutions, Inc.](https://apply.workable.com/tasq-work/j/9FF6A0E8B9/apply)
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