Customer Service Representative (Logistics) - Taguig

# Customer Service Representative (Logistics) - Taguig

> Tasq Staffing Solutions, Inc. · Taguig, Philippines · Full-time · Posted 2026-06-26

**Workplace:** on_site

**Department:** VOL-W35PH168

## Description

We are hiring for a Customer Service Representative to join a growing Logistics Account in McKinley, BGC Taguig, responsible for assisting customers with shipment-related inquiries, tracking deliveries, resolving issues, and ensuring a smooth and positive customer experience. The role requires strong communication skills and the ability to handle concerns efficiently in a fast-paced environment.

**Key Responsibilities**

• Handle inbound and outbound calls, emails, or chats related to logistics services
• Provide shipment tracking updates and delivery status information
• Address customer concerns, complaints, and requests in a timely manner
• Coordinate with internal teams (operations, dispatch, warehouse) to resolve issues
• Process orders, update records, and maintain accurate customer information
• Ensure customer satisfaction by delivering professional and courteous service
• Escalate complex issues when necessary

## Requirements

• At least a high school graduate
• Must have at least 6 months of BPO experience
• Must be conversant in both spoken and written English
• Amenable to work fully on-site in BGC Taguig
• Amenable to work on graveyard shift and shifting schedule
• Can start ASAP

## Benefits

• Virtual Recruitment Process
• Free HMO
• Free Dependents
• Night Differential
• Program Incentives

_Please note that this is contingent to the final company or account you'll be profiled to._
## Apply
[Apply at Tasq Staffing Solutions, Inc.](https://apply.workable.com/tasq-work/j/B3614AED97/apply)
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