Quality Manager (MOA) | Onsite

# Quality Manager (MOA) | Onsite
> Tasq Staffing Solutions, Inc. · Pasay City, Philippines · Full-time · Posted 2026-03-12
**Workplace:** on_site
**Department:** Philippines - Corporate
## Description
**Work Setup:** Onsite (MOA, Pasay)
**Urgency:** Urgent
**Status:** Active
**Account/Category/Campaign:** Quality Assurance
We are looking for an experienced **QA Manager** who can drive quality performance, strengthen coaching strategies, and elevate customer experience across operations.

• **The Role:** Lead quality monitoring for calls, email, and chat while driving continuous improvement across operations.
• **The Impact:** Shape quality standards, coach teams, and implement solutions that improve performance and customer satisfaction.
• **The Difference:** Lead a team of QA specialists and influence strategic quality initiatives.

**Non-Negotiable Requirements:**

• Experience supporting international travel accounts
• At least 4 years of QA Team Lead experience

**Key Responsibilities:**

• Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards.
• Documents on quality issues and performance measures for management review.
• Provides information to assist in the feedback and formal education process of individuals on the phone.
• Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines.
• Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities.
• Serves as final decision/opinion maker in the area, coaches, mentors and trains others around expertise

## Apply
[Apply at Tasq Staffing Solutions, Inc.](https://apply.workable.com/tasq-work/j/C0E04EE004/apply)
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